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Shipping & Returns

Shipping & Handling
All UK orders are despatched by First Class Recorded Delivery which should normally ensure that delivery is made on the next postal day. Recorded Deliveries must be signed for.

All Overseas orders are despatched Airmail via the UK Parcelforce which should normally ensure delivery within 7 days of despatch from the UK

Delivery Schedule
If the product you have ordered is in stock we will despatch it within 7 working days, and usually much faster. If a product is not in stock we will contact you to discuss the options available.

Tax Charges
All prices are shown excluding VAT at 20% which is payable on all orders from the UK and European Union.

Credit Card Security
When your order is placed at our website, your payment card details are encrypted. They are only decrypted on reaching the computer of our payment representative, and they are not retained after order processing. They are not held in clear text on any part of our or any other website.

Returns Policy
In the event of any products ordered via the website being incorrect you may return them to us. Providing they are received in their original condition and in their original packaging within 14 days of receipt we will either:-

a) Provide you with a refund
or
b) Replace the returned product with an alternative as specified by you

In the event that you experience a problem with any of our products, please contact us to discuss how we can resolve the situation.